The level of the error message. The options, in order of severity, are Informational, Warning, and then Critical. If a message is given a severity level of Critical, the employee may be locked out from clocking into the system.
The following severity level options are available:
Critical
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Indicates that this message has a status of Critical. Depending on settings, the employee may be locked out from badging into the system with a critical message relating to Licenses or Education Requirements.
Note: Contact your supervisor if you are locked out due to a Critical message.
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Warning
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Indicates this message has a status of Warning. The employee may have to complete an action. If not completed by a certain date a related Critical message may be issued (for example, renew a license or education requirement.)
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Informational
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Indicates that this message is used to relay information to the employee. An action may need to be taken by a certain date or a related Warning message may be used.
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Note: The settings that determine if employees are locked out from clocking in when they have a critical message is set up on the Device Message Participation field in the License configuration screen or the Course/Competency configuration screen.
Indicates the action when an event occurs that is linked to an Event Subscription. For example, if an employee's license has expired, this setting determines whether the employee is given a message and whether that employee can clock into the system.
Different licenses can have different settings. For example, an RN license can be set to Enabled with Lockout. This means if an employee with a Mandatory requirement for an RN license does not have a valid license, he or she would not be able to clock in. This same employee might have a CPR license that is set to Enabled. If that license is expired, the employee gets a message but is still able to clock in.
Messages can be viewed on the Home page>My Unread Messages screen and in the Actions section>Employee card>Messages screen.
The following options are available:
Enabled
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This license participates in device messaging. A message is generated for the employee when a related event takes place. When a “lockout” occurs for a critical message, the employee sees the lockout messages, but is still able to delete the message and go on to add, edit, and delete clockings as usual.
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Disabled
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This license does not participate in device messaging. No message is generated when a related event takes place.
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Enabled with Lockout
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This license participates in device messaging. When a related event takes place, if the severity level of the event is Critical, the employee sees the lockout message, and is NOT able to delete the message. The employee is not able to add, edit, or delete clockings until the issue is resolved.
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